We want you to be happy with your purchase. Please read our policy below before requesting a refund or return.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before the order is processed and shipped by our supplier. Once an order has been processed, it cannot be cancelled.
Shipping Times
Please note that products are shipped from our international fulfillment partners. Delivery typically takes 10–25 business days depending on your location and customs processing. We are not responsible for delays caused by customs, carriers, or events outside our control.
Damaged or Defective Items
If your item arrives damaged, defective, or significantly different from its description, please contact us within 7 days of delivery at contact@besimmple.com, including your order number and photos of the item. We will offer a replacement or full refund once the issue is verified.
Wrong or Missing Items
If you received the wrong item or your order is missing items, contact us within 7 days of delivery with your order number and we will send the correct item or issue a refund.
Change of Mind Returns
Due to the nature of our products and international shipping, we are unable to accept returns for change of mind once an order has shipped. Please review your order carefully before completing checkout.
Non-Delivery
If your order does not arrive within 45 days of the estimated delivery window, please contact us and we will investigate with our shipping partner. If the item is confirmed lost in transit, we will send a replacement or issue a full refund.
Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days.
How to Request a Refund
Email us at contact@besimmple.com with your order number, a description of the issue, and photos if applicable. We aim to respond within 1–2 business days.